FAQs

What is SunoLuxe?

SunoLuxe is a wellness-focused online store built around everyday relaxation, hand care, massage tools, wellness learning, and practical sourcing services.

What products do you sell?

Our early product direction focuses on hand and wrist relaxation, hand care, wellness tools, gift sets, and learning content. Over time, we may also add selected neck, shoulder, back, leg, foot, head, eye, and full-body wellness products.

Are SunoLuxe products medical devices?

Unless clearly stated on a product page, SunoLuxe products and content are intended for general wellness, comfort, relaxation, and daily self-care. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Do you offer tutorials or learning content?

Yes. SunoLuxe may offer guides, tutorials, videos, and wellness learning content. This content is for general education and routine-building only. It should not replace professional medical, fitness, nutrition, or therapeutic advice.

Do you offer custom products, wholesale, or sourcing from China?

Yes. We may support custom products, corporate gifts, wholesale requests, private label projects, and China sourcing inquiries. Availability, pricing, samples, production timing, packaging, and shipping depend on the product, supplier, quantity, destination, and final specifications.

Can I change or cancel an order?

Please contact us as soon as possible. We can review your request, but order changes or cancellations may not be possible once an order has entered processing, production, packing, or shipment.

How can I track my order?

If tracking is available, the tracking details will be sent to the email address used at checkout. Tracking updates may take time to appear after a label is created.