Privacy Policy

Information We May Collect

When you visit or purchase from sunoluxe.com, we may collect information needed to operate the store, process orders, provide support, improve the website, and communicate with you. This may include your name, email address, phone number, billing and shipping information, order details, messages you send us, device/browser information, and website usage data.

Payments are processed through third-party payment providers and Shopify-related systems. SunoLuxe does not intentionally store full payment card details on its own systems.

How We May Use Information

·  To process orders, payments, shipping, returns, and customer support requests.

·  To respond to product questions, custom product inquiries, wholesale inquiries, private label requests, or China sourcing requests.

·  To send service-related emails such as order confirmations, shipping updates, or support replies.

·  To send marketing communications only where permitted or where you have opted in.

·  To improve website performance, user experience, fraud prevention, security, and business operations.

·  To comply with legal, tax, accounting, platform, payment, or regulatory obligations.

Sharing Information

We may share necessary information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, email service providers, analytics tools, fraud prevention services, professional advisors, and suppliers involved in custom or sourcing projects.

We do not intentionally sell personal information as a core business practice. Some analytics, advertising, or cookie tools may be regulated differently depending on your location, so you should review your Shopify privacy and cookie settings before publishing.

Cookies and Analytics

Our website may use cookies or similar technologies to operate the store, remember preferences, measure performance, support checkout, improve user experience, and understand how visitors use the site.

Data Retention and Your Choices

We keep information for as long as reasonably needed for store operations, support, legal compliance, accounting, dispute resolution, fraud prevention, and business records. Depending on your location, you may have rights to request access, correction, deletion, or restriction of certain personal information.

Children

SunoLuxe is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us.